Fortunica Casino Terms & Conditions

1. GENERAL TERMS

1.1. Fortunica Casino (hereinafter “the Operator”) is operated by Fortunica, a company registered at 758-760 Great Cambridge Rd, Enfield EN1 3GN, UK (hereinafter “the Company”).
1.2. The Operator offers online gaming services accessible via the website fortunica2.com (hereinafter “the Website”).
1.3. The Company holds license number ALSI-202501022-F11, issued by Lumina Holdings Limitada under the jurisdiction of Costa Rica (hereinafter “the Licensing Authority”).
1.4. These Terms and Conditions (hereinafter “Terms”) govern your access and use of the Website and the services provided by Fortunica Online Casino.
1.5. By registering an account or using the services, you agree to comply with these Terms in full.
1.6. The Operator reserves the right to modify or update these Terms at any time; such changes will be effective upon publication on the Website.
1.7. Continued use of the Website after amendments constitutes acceptance of the updated Terms.
1.8. Usage of the Website is subject to compliance with applicable law, including but not limited to gambling and consumer protection regulations applicable within the United Kingdom.
1.9. The Operator’s liability and user rights are governed exclusively by these Terms and applicable law to the extent necessary for protection of both parties.

2. WHO CAN PLAY

2.1. Access to and use of Fortunica Casino services is strictly limited to individuals who are at least eighteen (18) years of age at the time of registration.
2.2. Individuals under the age of 18 are expressly prohibited from accessing or playing on the Website; any accounts found to be operated by or for minors shall be suspended and closed.
2.3. Participation is restricted to persons legally permitted to gamble under UK law and other applicable jurisdictions.
2.4. The Operator may refuse or restrict access to persons from jurisdictions where online gambling is prohibited or restricted, in accordance with applicable law and Licensing Authority regulations.
2.5. You warrant that all information provided during registration and use is truthful, accurate, and complete.
2.6. Any attempt to circumvent age or jurisdiction restrictions shall be regarded as a breach of these Terms, entitling the Operator to suspend or terminate the account without notice.
2.7. Proof of age and identity shall be required prior to participation, as detailed in the KYC and Verification section.

3. ACCEPTED CURRENCIES

3.1. Fortunica Casino accepts deposits, bets, and withdrawals exclusively in Euros (EUR).
3.2. All bets placed, winnings credited, and balances maintained on player accounts shall be denominated in EUR.
3.3. Currency conversion, if applicable, is the responsibility of the player when depositing funds from non-EUR accounts.
3.4. The Operator assumes no liability for exchange rate fluctuations or conversion fees incurred by players when depositing or withdrawing funds.

4. FEES AND TAXES

4.1. The Operator charges no fees for registering an account or placing bets unless explicitly stated on the Website.
4.2. Transaction fees, including payment processing charges, may be applied by third-party payment providers and are the responsibility of the player.
4.3. Any fees or charges related to deposits or withdrawals will be disclosed in advance where applicable.
4.4. Players are solely responsible for any taxes, levies, or duties payable on winnings or other amounts received from Fortunica Casino under applicable law.
4.5. The Operator may provide tax-related documentation where required by law or requested by the player for the purposes of compliance with local tax laws.

5. GAME RULES

5.1. All games available on Fortunica Casino are governed by the specific rules published on the Website for each game.
5.2. The Operator ensures that game rules comply with Licensing Authority regulations and international gaming standards.
5.3. Players must familiarize themselves with the applicable game rules prior to participation.
5.4. In the event of discrepancies between the game outcome and applicable rules, the rules published on the Website shall prevail.
5.5. The Operator reserves the right to suspend or cancel bets, void game outcomes, or adjust prizes where errors, malfunctions, or fraud are detected.
5.6. Use of software or devices to manipulate game outcomes is strictly prohibited and shall result in immediate suspension and forfeiture of winnings.
5.7. The Operator guarantees fairness of game outcomes through certified Random Number Generator (RNG) technologies in compliance with Licensing Authority standards.

6. AVAILABILITY OF GAMES

6.1. Fortunica Casino endeavors to maintain continuous availability of games; however, it does not guarantee uninterrupted service.
6.2. The Operator reserves the right to withdraw, modify, suspend, or replace any game at its discretion.
6.3. Scheduled maintenance and unexpected technical issues may cause temporary unavailability of certain games or the entire Website.
6.4. The Operator shall use reasonable efforts to provide advance notice of significant maintenance affecting gameplay.
6.5. The Operator is not liable for losses or damages resulting from game unavailability or service interruptions.

7. DISCLAIMER OF LIABILITIES

7.1. Fortunica Casino and the Company disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.
7.2. The Operator shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use or inability to use the Website or services.
7.3. The Operator is not responsible for any losses incurred due to player error, including but not limited to incorrect data entry or misunderstanding of game rules.
7.4. The Operator does not guarantee winnings or profits from gameplay and disclaims any responsibility for player financial losses.
7.5. To the extent permitted by applicable law, the Operator’s total liability arising out of or in connection with these Terms shall not exceed the total amount deposited by the player in the preceding 30 days.
7.6. The Operator is not liable for any damages resulting from unauthorized access to player accounts due to failure to protect login credentials.

8. ANTI-FRAUD POLICY

8.1. Fortunica Casino is committed to preventing fraud, money laundering, and other illicit activities in accordance with applicable law and Licensing Authority obligations.
8.2. The Operator employs advanced monitoring systems and manual reviews to detect suspicious account activity.
8.3. Players found engaging in fraudulent practices, including but not limited to collusion, bonus abuse, or use of stolen payment methods, shall have accounts suspended or terminated.
8.4. The Operator reserves the right to withhold or reverse payments where fraud is suspected or proven.
8.5. Cooperation with law enforcement and regulatory bodies will be undertaken when required or advisable under law.
8.6. Detailed anti-fraud measures include: verification of player identity, transaction analysis, behavioral pattern recognition, and cross-checking with sanctions lists.
8.7. Players must report any suspected fraudulent activity to [email protected] immediately.

9. USE OF PLAYER’S ACCOUNT

9.1. Each player may register and use only one account on Fortunica Casino.
9.2. Account access credentials are personal, non-transferable, and must be kept confidential by the player.
9.3. The Operator may suspend or close accounts in cases of breach of these Terms, fraudulent activity, or reasonable suspicion thereof.
9.4. Players must notify the Operator immediately upon suspicion or knowledge of unauthorized use of their account.
9.5. Account suspension or closure procedures are governed under sections 8 (Anti-Fraud Policy), 12 (KYC and Verification), and 14 (Dormant Accounts) of these Terms.
9.6. The Operator reserves the right to refuse payouts or withhold funds pending investigation where account misuse is suspected.
9.7. Players are responsible for all actions conducted through their accounts, including wagers and transactions.

10. DEPOSITING

10.1. Deposits must be made in EUR using the payment methods available on the Website.
10.2. The Operator requires that the payment method used for deposits is owned by or registered to the player.
10.3. Deposits are subject to verification under the KYC requirements detailed in section 12.
10.4. The minimum and maximum deposit limits are set forth on the Website and may be amended by the Operator at any time.
10.5. The Operator does not charge fees for deposits; however, third-party payment service providers may impose fees.
10.6. The Operator reserves the right to refuse deposits or reverse credited funds where fraudulent or suspicious activity is detected.
10.7. Funds deposited shall be immediately available for gameplay unless delayed by payment provider processing times or verification procedures.

11. WITHDRAWAL POLICY

11.1. Withdrawals are payable only in EUR and via the payment methods designated by the Operator on the Website.
11.2. Withdrawal requests are subject to verification as described in section 12 (KYC and Verification).
11.3. The minimum and maximum withdrawal amounts are defined on the Website and may be adjusted by the Operator at any time.
11.4. Withdrawal requests will be processed within the timeframe specified on the Website, typically within 3 to 5 business days, subject to compliance checks.
11.5. The Operator reserves the right to withhold withdrawals pending resolution of disputes, fraud investigations, or account verification failures.
11.6. Players may be required to provide additional documentation before withdrawal approval to ensure compliance with anti-fraud and anti-money laundering policies.
11.7. The Operator shall not be liable for delays attributable to payment processors or banking institutions.
11.8. Where multiple withdrawal attempts or irregular transaction patterns are detected, the Operator may suspend the withdrawal and request further information.

12. KYC AND VERIFICATION

12.1. In accordance with applicable law and Licensing Authority requirements, Fortunica Casino mandates Know Your Customer (KYC) procedures for all players.
12.2. Verification of identity, age, and address is required prior to enabling withdrawals or at any time deemed necessary by the Operator.
12.3. Acceptable forms of identification include government-issued photo ID, utility bills, bank statements, or other documents as specified by the Operator.
12.4. Failure or refusal to provide requested documentation within a reasonable timeframe may result in account suspension, withholding of funds, or closure.
12.5. Verification results are processed confidentially and securely, in compliance with the Operator’s Privacy Notice (section 16).
12.6. The Operator reserves the right to conduct additional checks to prevent fraud, money laundering, and underage gambling.
12.7. Upon successful verification, players may access full account features including withdrawals and participation in promotions.
12.8. Any attempt to provide false, misleading, or altered documentation constitutes a material breach of these Terms.

13. REFUND POLICY

13.1. All bets placed on Fortunica Casino are final and non-refundable, except as explicitly provided in these Terms or by applicable law.
13.2. Refunds may be granted only in cases of technical malfunction directly affecting gameplay or wagering as evidenced and confirmed by the Operator.
13.3. Requests for refunds must be submitted promptly to [email protected] with supporting evidence.
13.4. The Operator reserves sole discretion to approve, deny, or limit refunds based on investigation outcomes.
13.5. Any refunds granted shall be credited to the player’s Fortunica account balance and subject to the standard withdrawal and use conditions.
13.6. No refunds shall be provided for deposits or bets placed in violation of these Terms or applicable law.

14. DORMANT ACCOUNTS

14.1. An account shall be deemed dormant if there has been no login, deposit, bet placement, or withdrawal activity for a continuous period of twelve (12) months.
14.2. The Operator will notify the player via email prior to classifying the account as dormant.
14.3. Dormant accounts may incur inactivity fees as detailed on the Website, only in cases explicitly provided by this Policy and Licensing Authority rules.
14.4. Prior to charging inactivity fees, the Operator shall provide reasonable notice and opportunity to reactivate the account.
14.5. Reactivation of a dormant account requires the player to log in and may require updated verification documentation.
14.6. The Operator reserves the right to close dormant accounts after a prolonged inactive period, subject to applicable law.
14.7. Funds in dormant accounts will be held in accordance with Licensing Authority requirements and shall be returned upon reactivation or closure.

15. COMPLAINTS

15.1. Fortunica Casino is committed to addressing player complaints fairly and promptly in accordance with applicable law and Licensing Authority guidelines.
15.2. Complaints must be submitted in writing to [email protected] or by postal mail to 758-760 Great Cambridge Rd, Enfield EN1 3GN, UK.
15.3. Upon receipt, the Operator will acknowledge the complaint within five (5) business days and provide an estimated timeline for resolution.
15.4. The Operator shall investigate complaints thoroughly and communicate the outcome to the complainant.
15.5. If a dispute cannot be resolved directly, players may refer their complaint to the Licensing Authority or a designated alternative dispute resolution entity.
15.6. The Operator undertakes not to retaliate or penalize players who submit legitimate complaints in good faith.

16. PRIVACY NOTICE

16.1. The Operator collects, processes, and stores personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
16.2. Personal data collected includes but is not limited to name, date of birth, contact details, identification documents, financial information, and gameplay data.
16.3. Data is processed solely for the purposes of account management, regulatory compliance, fraud prevention, marketing (where consented), and improving services.
16.4. The Operator implements industry-standard security measures to protect personal data from unauthorized access or disclosure.
16.5. Players have the right to access, correct, or request deletion of their personal data subject to legal retention obligations.
16.6. Personal data may be shared with third-party service providers, regulatory bodies, or law enforcement only in cases explicitly provided by this Policy or required by law.
16.7. Cookies and tracking technologies are used as detailed in the Website’s Cookie Policy.
16.8. For privacy inquiries, players may contact the Data Protection Officer at [email protected] or via postal mail at the registered address.

Last updated: 07.09.2026