Privacy Policy of Fortunica Casino

1. Introduction

This Privacy Policy (“Policy”) is effective as of 27 June 2024 (“Effective Date”) and governs the processing of personal data by Casino Fortunica (“Company”), registered at 758-760 Great Cambridge Rd, Enfield EN1 3GN, United Kingdom, operating the online gaming platform accessible via fortunica-uk.bet (“Fortunica Casino” or “Platform”). The Company conducts activities under license number ALSI-202501022-F11, issued by the Government of the Autonomous Island of Anjouan (“Licensing Authority”).

The purpose of this Policy is to inform users (“Data Subjects”) of Fortunica Casino about the nature, scope, and purposes of personal data collection, processing, storage, transfer, and protection, in strict compliance with the General Data Protection Regulation (“GDPR”), the ePrivacy Directive, and other applicable data protection laws and international best practices applicable to the United Kingdom and the European Economic Area (“EEA”).

2. General Provisions

  • 2.1. Personal data is processed by the Company in accordance with applicable law, including GDPR and national data protection laws.
  • 2.2. The processing of personal data is carried out only to the extent necessary for the purposes described herein.
  • 2.3. Data Subject rights, including but not limited to access, rectification, erasure, restriction, objection, and data portability, are fully recognized and may be exercised subject to limitations prescribed by law.
  • 2.4. The Company undertakes to ensure data security and confidentiality by implementing appropriate technical and organizational measures.
  • 2.5. Data processing activities are documented and regularly reviewed to ensure legal compliance and operational effectiveness.

3. Collection and Types of Personal Data

3.a) Identification Data

The Company collects the following identification data necessary for user registration, verification, and lawful operation of the Platform:

  • Full name;
  • Date of birth;
  • Residential address;
  • Nationality;
  • Government-issued identification numbers;
  • Contact details, including email address and telephone number.

Verification documents may include, inter alia, a valid passport, government-issued identity card, utility bill evidencing the residential address, or official payment confirmation documents.

3.b) Payment Data (including EUR currency)

For processing deposits, withdrawals, and other financial transactions, payment data is collected to the extent necessary for transaction completion and compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations. Such data comprises:

  • Bank account or payment card details, including International Bank Account Number (“IBAN”) where applicable;
  • Transaction history;
  • Currency details, including amounts in Euro (“EUR”);
  • Payment confirmation documentation.

Payment data is processed solely for the purposes described herein and subject to applicable financial regulations.

3.c) Technical Data

Technical data are collected automatically or manually to enable Platform functionality, security, and optimization. Such data includes:

  • Internet Protocol (“IP”) address;
  • Device identifiers and types;
  • Browser type and version;
  • Operating system;
  • Time zone and location data;
  • Server log files and crash reports;
  • Cookie identifiers;
  • Other telemetry data.

3.d) Behavioral Data

Behavioral data is processed to enable personalized user experience and responsible gaming. This data encompasses:

  • Game preferences and selections;
  • Wagering patterns and frequency;
  • Session durations and interactions;
  • Bonuses claimed and rewards utilized;
  • Communications with customer support;
  • Self-exclusion and limit-setting actions.

4. Purposes of Data Processing

Personal data is processed strictly to the extent necessary for the following purposes:

  • 4.1. To enable user registration, account management, and the lawful provision of gaming services pursuant to the license granted by the Licensing Authority;
  • 4.2. To verify the identity, age (minimum 18 years), and eligibility of users to prevent fraud, money laundering, and underage gambling;
  • 4.3. To process financial transactions, including deposits and withdrawals, in compliance with applicable AML and financial regulations;
  • 4.4. To maintain Platform security, prevent unauthorized access, and detect fraudulent activities by employing anti-fraud systems and technical monitoring;
  • 4.5. To provide customer support and address user inquiries or complaints;
  • 4.6. To comply with legal obligations, including tax reporting and law enforcement requests where legally mandated;
  • 4.7. To conduct responsible gaming initiatives, including monitoring behavioral data to identify potential gambling problems;
  • 4.8. To send marketing communications, subject to the consent of the Data Subject and compliance with opt-out rights;
  • 4.9. To improve and optimize Platform functionality and user experience through analytics and research activities.

5. Marketing Communications

  • 5.1. Marketing communications are dispatched only to Data Subjects who have provided explicit consent or where such processing is otherwise lawful in accordance with applicable law.
  • 5.2. All marketing communications contain clear instructions on how to withdraw consent or object to further communications without charge and with immediate effect.
  • 5.3. Data Subjects may exercise their opt-out rights at any time by contacting the Company at [email protected] or by following the unsubscribe link contained in such communications.
  • 5.4. Marketing data is processed solely for the purposes described herein and is not disclosed to third parties except where explicitly permitted by this Policy or required by law.

6. Methods of Data Collection

  • 6.1. Personal data is collected directly from users during registration, account verification, financial transactions, and customer support interactions.
  • 6.2. Automated data collection methods are employed, including cookies, tracking technologies, and server logs to collect technical and behavioral data.
  • 6.3. Data collection is conducted transparently and lawfully, with prior provision of information and, where required, obtaining consent.
  • 6.4. Third-party data sources may be utilized strictly to verify user identity or prevent fraud, subject to appropriate safeguards and legal bases.

7. Data Disclosure

  • 7.1. Personal data shall not be disclosed to third parties except in cases explicitly provided by this Privacy Policy or where required by applicable law.
  • 7.2. Disclosure may occur to authorized regulatory bodies, law enforcement, or judicial authorities pursuant to valid legal requests or orders.
  • 7.3. Disclosure to service providers acting as data processors is permitted solely for the purposes described herein and subject to binding contractual commitments ensuring data protection.

8. Data Security

  • 8.1. The Company employs Secure Sockets Layer (“SSL”) encryption to protect data transmitted via the Platform.
  • 8.2. Technical and organizational measures are implemented to prevent unauthorized access, data loss, or misuse, including firewalls, intrusion detection systems, and data access controls.
  • 8.3. Anti-fraud systems are operational to monitor transactions and user behavior for suspicious activities in real time.
  • 8.4. Regular security audits, penetration testing, and staff training are conducted to maintain and improve data security standards.

9. Data Recipients and Third-Party Transfers

  • 9.1. Personal data may be transferred to third-party data processors engaged by the Company for operational purposes, subject to strict contractual limitations and GDPR-compliant data processing agreements.
  • 9.2. Transfers outside the United Kingdom and the EEA are conducted only subject to appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
  • 9.3. Data recipients include payment processors, IT service providers, regulatory authorities, and licensed third-party game providers, limited to the extent necessary for the purposes described herein.
  • 9.4. The Company ensures that all third parties uphold data protection standards equivalent to those provided under this Policy and applicable law.

10. Data Retention Periods

  • 10.1. Personal data is retained only for the period necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
  • 10.2. Account and transactional data shall be retained for a minimum of five (5) years following account closure or last transaction in accordance with AML and tax regulations.
  • 10.3. Data related to marketing communications will be retained until consent withdrawal or objection by the Data Subject.
  • 10.4. Data retention reviews are conducted periodically, and data no longer required is securely deleted or anonymized.

11. Account Security

  • 11.1. Users must be at least eighteen (18) years of age to register and use the Platform; age verification is conducted via official documents.
  • 11.2. Users are required to maintain the confidentiality of access credentials and notify the Company immediately upon suspicion of unauthorized access.
  • 11.3. Accounts may be suspended or terminated if security breaches or fraudulent activities are detected, in compliance with applicable law.
  • 11.4. Multi-factor authentication and other security measures may be employed to enhance account protection.

12. Contact Information

Any inquiries, requests for exercising data subject rights, or complaints regarding data processing may be addressed to:

Company Name:Fortunica
Registered Address:758-760 Great Cambridge Rd, Enfield EN1 3GN, United Kingdom
Email:[email protected]

13. Cookies Policy

  • 13.1. The Platform employs various types of cookies, including strictly necessary cookies, performance cookies, functionality cookies, and targeting cookies, each serving distinct purposes necessary for proper Platform operation and user experience.
  • 13.2. Strictly necessary cookies enable core functionalities such as authentication and session management and are essential for Platform use.
  • 13.3. Performance cookies collect aggregate information on Platform usage to enhance performance and diagnose errors.
  • 13.4. Functionality cookies remember user preferences and settings to personalize the experience.
  • 13.5. Targeting cookies may be utilized for marketing and advertising purposes, subject to user consent.
  • 13.6. Users are provided with clear and accessible options to manage cookie preferences, including refusal or withdrawal of consent at any time.
  • 13.7. Detailed information regarding cookie management is accessible via the Platform’s Cookie Policy webpage.

14. Use of Third-Party Games and Providers

  • 14.1. The Platform integrates games and services provided by third-party game developers and providers authorized under the Fortunica license.
  • 14.2. Personal data required for game operation, including user identification and account status, may be shared with such providers strictly to the extent necessary for the delivery of gaming services.
  • 14.3. All third-party providers are bound by contractual obligations ensuring compliance with applicable data protection laws and confidentiality requirements.
  • 14.4. The Company remains responsible for the overall data protection compliance for any data processed in connection with third-party games accessible via the Platform.

Last updated: 07.09.2026